I placed an order, what now?
First off, thank you for choosing WRXDaily! We greatly appreciate the pleasure to provide you with amazing modifications. Shortly after placing an order, you will receive an order confirmation. If you do not receive this directly after ordering, make sure to reach out to us as the email address you inputted may be misspelled. This email is automated so please check your spam folder as it may be hiding there. The order confirmation email will provide you with your order number, product(s) purchased, shipping address, and so on.
The primary way we communicate information is via email. As soon as the item(s) ship out, you will receive an email with the tracking information. This will include the tracking number and the shipping carrier. All contact and updates will be via email for the time being. We are working on adding call support to assist our amazing customers. We strive to have a very transparent purchasing experience!
I ordered multiple items but only got one tracking number?
This is a very common question and one that can be answered very easily. Most items ship individually due to varying sizes so tracking email will show you what item(s) are being shipped with that tracking number. The email shows the tracking number at the very top and if you scroll a little lower, you will see which item(s) are shipping with that tracking. If you ordered multiple items but are missing tracking numbers, you will get another email showing the same thing: a tracking number and what product(s) are shipping with that tracking.
When in doubt, please check the tracking email and it will show you what's shipping with that shipment. Products ship from all over the United States (and world) and you will always be notified where they are and when they are going to be delivered. If you don't see a tracking number for one of the products you ordered, please allow 24 hours to pass following the order and then you can create a ticket (here) to receive an update from a support representative.
I received the wrong item?
This is a very rare occasion, but we will make sure you're taken care of. To help us, please create a support ticket (here) and provide our staff with your order number as well as a picture of the SKU on the outside label of the items shipping box or packaging. We will email you a return label and work on getting the correct item shipped to you as soon as possible.
My item came damaged or is defective!
While this is rare, it can happen. The best course of action is to reach out to our support staff as they will be able to help with any diagnosis and/or replacing of a damage/defective item. You can create the support ticket (here) and we will be in touch to make sure your needs are taken care of.
If you have any questions about warranties, please reach out to email@example.com and we can provide you with any information available.
Is this item in stock?
The current climate we live in has made it challenging on aftermarket manufacturers due to material shortages, labor shortages, chip shortages, etc. This has caused a lot of items to be harder to keep in stock, but I can assure you we are doing everything in our power to make sure we have items in stock and ready to ship. If they aren't in stock and ready to ship, we are actively working with the manufacturers to make sure the backorders are as short as possible.
If you're looking to purchase an item from us, the best way to figure out if an item is in stock please email firstname.lastname@example.org. Items are going in and out of stock everyday but we will make sure when you place an order with us, you're getting it as fast as possible!
I requested to cancel my order but it was processed?
This is a very rare event, but it may happen. Our shipping team is always working very hard to get orders shipped out as soon as they are placed, so it is important that we are notified as soon as possible. Please reach create a support ticket (here) and it is very important that you only create one support ticket. If you create multiple support tickets for the same order, the inquiry will get pushed back in our queue.